REFUND POLICY

Digital Human Communication Inc.

Last Updated: August 21, 2026

At Digital Human Communication Inc., we are committed to providing high-quality professional education and training in human communication for the age of artificial intelligence.

We want you to make your enrollment decision with confidence. This Refund Policy explains the conditions applicable to purchases of DHC training programs, certification programs, memberships, and other digital educational products.

This Refund Policy forms part of our Terms and Conditions.

1. DHC TRAINING PROGRAMS

Unless otherwise stated on the applicable sales or checkout page, purchases of eligible DHC online training programs include a:

14-DAY MONEY-BACK GUARANTEE

You may request a refund within 14 calendar days from the original date of purchase.

This may apply to programs including:

DHC Online Training™
Video Communication Training™
Professional Communication Training™

To request a refund, contact:

service@digitalhumancommunication.com

Please include:

Your full name · Email address used for purchase · Program purchased · Date of purchase

Approved refunds will be returned to the original payment method where reasonably possible.

2. FAIR USE OF THE MONEY-BACK GUARANTEE

Our refund policy is designed to allow participants to evaluate whether a DHC training program is right for them.

It is not intended to provide temporary access to substantially complete a program and then request a refund.

We therefore reserve the right, to the extent permitted by applicable law, to review account activity in cases involving suspected abuse, fraud, repeated refund requests, or substantial consumption or downloading of protected course materials.

Nothing in this provision limits any non-waivable rights available under applicable consumer law.

3. DHC CERTIFICATION™

The DHC Certification™ program includes educational content, assessments, assignments, certification processes, and potentially individualized review.

Unless different terms are expressly disclosed at enrollment, participants may request cancellation and a refund within:

14 DAYS OF PURCHASE

provided that the participant has not yet submitted a certification assessment or received an individualized certification evaluation.

Once a participant has submitted work for formal certification assessment or an individualized certification review has begun, fees attributable to services already performed may become non-refundable to the extent permitted by applicable law.

Successful completion and issuance of a DHC Certification™ certificate or credential generally ends eligibility for a voluntary refund, subject always to mandatory rights under applicable law.

4. DHC COMMUNITY™ MEMBERSHIP

The DHC Community™ may be offered as a monthly or annual recurring membership.

Membership pricing, billing frequency, automatic renewal terms, and cancellation conditions will be clearly presented before enrollment.

MONTHLY MEMBERSHIP

You may cancel a monthly DHC Community™ membership at any time.

Cancellation prevents the next recurring charge.

Unless otherwise required by applicable law, payments already made for the current membership period are not prorated or refunded simply because the member chooses not to use the remaining membership period.

Access continues until the end of the already-paid billing period unless otherwise stated.

ANNUAL MEMBERSHIP

Annual memberships may be canceled to prevent the next annual renewal.

Unless otherwise stated at checkout or required by applicable law, cancellation during an already-paid annual membership period does not automatically result in a prorated refund.

The applicable renewal terms will be disclosed before purchase.

5. AUTOMATIC RENEWALS

Where a DHC product or membership automatically renews, the applicable:

Price · Billing frequency · Renewal terms · Cancellation method

will be disclosed before purchase.

By enrolling in an automatically renewing membership, you authorize recurring charges according to the terms presented during enrollment until you cancel.

Cancellation must stop future recurring charges according to the applicable cancellation terms.

DHC intends to provide a straightforward method for canceling recurring memberships.

Federal consumer-protection enforcement places particular emphasis on clearly disclosing material subscription terms, obtaining informed consent before recurring charges, and providing consumers with a simple cancellation mechanism. 

6. PAYMENT PLANS

Some DHC training or certification programs may be purchased through an installment payment plan.

A payment plan is a method of paying the total purchase price over an agreed period.

It is not the same as a monthly membership.

For example, if a participant purchases a $1,997 certification program using an installment plan, cancellation of future installments does not automatically cancel the underlying purchase obligation after the applicable refund period has expired.

If a valid refund request is submitted within the applicable refund period, future installments associated with that purchase will be canceled and amounts eligible for refund will be processed accordingly.

7. LIVE TRAINING, EVENTS AND WORKSHOPS

Separate cancellation and refund conditions may apply to:

Live Trainings · Workshops · Events · Cohort Programs · Masterclasses · Private Training

These conditions will be disclosed on the applicable registration or checkout page.

Where specific event terms conflict with this general Refund Policy, the terms clearly disclosed for that event at the time of purchase will govern, subject to applicable law.

8. PROMOTIONAL AND FOUNDING MEMBER OFFERS

Special pricing, launch offers, promotional offers, and Founding Member offers remain subject to this Refund Policy unless different refund conditions are clearly disclosed before purchase.

A discounted price alone does not eliminate refund rights provided by this policy or mandatory rights provided by applicable law.

9. DUPLICATE OR INCORRECT CHARGES

If you believe you have been:

charged twice · charged an incorrect amount · charged after a valid cancellation · charged for a product you did not purchase

please contact us immediately at:

service@digitalhumancommunication.com

We will investigate legitimate billing issues and correct confirmed errors.

10. HOW TO REQUEST A REFUND

Refund requests should be sent to:

service@digitalhumancommunication.com

Subject:

Refund Request

Please include:

Full Name
Email Address Used for Purchase
Product or Program
Purchase Date
Order Number, if available

We may request reasonable additional information necessary to locate and verify the transaction.

11. REFUND PROCESSING

Once a refund is approved, we will initiate the refund through the original payment method where reasonably possible.

The time required for the refund to appear in your account depends on the payment processor, financial institution, and payment method.

DHC cannot control processing times imposed by banks or third-party payment providers.

12. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact us first if they believe a billing error has occurred.

Nothing in this Refund Policy restricts a consumer's lawful right to dispute an unauthorized or erroneous charge with their payment provider.

Fraudulent chargebacks or payment disputes involving services knowingly purchased and received may result in suspension of access while the matter is investigated.

13. DIGITAL DOWNLOADS AND MATERIALS

Certain downloadable materials, templates, workbooks, assessments, or other digital resources may have different refund conditions where immediate access is provided.

Any material limitations on refunds for such products will be disclosed before purchase where required.

14. THIRD-PARTY PURCHASES

If a DHC product is purchased through an authorized third-party platform, marketplace, app store, payment provider, or reseller, the applicable third party's refund procedures may apply.

Where required, refund requests must be submitted directly through that provider.

15. CONSUMER RIGHTS

Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or waived.

Customers located outside the United States may have additional statutory cancellation, withdrawal, refund, or digital-content rights under the laws applicable to them.

Where mandatory consumer law provides greater protection than this Refund Policy, the mandatory legal requirements will apply.

16. CHANGES TO THIS REFUND POLICY

Digital Human Communication Inc. may update this Refund Policy from time to time.

Changes will be published on this page together with an updated “Last Updated” date.

The refund conditions applicable to a completed purchase will generally be those disclosed at the time of purchase, except where changes are required by law or are more favorable to the customer.

17. CONTACT INFORMATION

Digital Human Communication Inc.
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States

Email:
service@digitalhumancommunication.com

Website:
digitalhumancommunication.com

DIGITAL HUMAN COMMUNICATION™
Human Communication in the Age of AI.

14-Day Money-Back Guarantee

Learn. Practice. Communicate.